Buckeye Insurance Group understands the importance of exceptional service as a claim is reported. Protecting your assets and restoring them after a loss is the central
purpose of the company. You have the peace of mind that comes from the experience and stability of a company you know and trust.
Answers to our FAQs can be found by clicking on the questions below
What to Do After an Accident or Claim?
Obtain necessary information
- Record date, time, and place of accident/claim
- Name, address, phone number, and license number of individuals involved
- Name, address, and phone number of any witnesses
- If your home is damaged take necessary steps to prevent further damage
- Save receipts and documentation from emergency repairs
- Make a list of damaged or stolen property
- Gather as much information as possible concerning the accident/claim
- When necessary, contact local police department and file a police report
- Do not sign any statements or make any admission of fault until you speak to your agent
Catastrophe Claims
- Claims with significant or interior water damage will be inspected first
- Take necessary steps to prevent further damage to your property
- Make a list of personal property damaged
- We will provide a copy of our estimate to the insured with our claim payment
- Should the insured or contractor selected by the insured have any questions about our estimate or discover additional damage during repairs, please have them contact us directly to discuss these issues
How To File a Claim?
Contact your agent to file the claim. If you are unable to contact your agent, claims may be directly reported to our office by calling 1-800-672-3558 Monday through
Friday 8:00 a.m. to 6:00 p.m. EST. If you have an emergency situation after normal business hours, you can call the above phone number and dial extension 500 for emergency
claim service.
To find your local agent, you may go to the Agent Locator and search by City and State or Zip Code.
When Will You Be Contacted?
Quick claim service is our top priority. Generally, our claim staff will contact you the same day your claim is received in our office.
Where To Send Paperwork?
Additional claim paperwork can be faxed to the claims department at 1-937-778-5022 or it can be mailed to our home office:
Buckeye Insurance Group
One Heritage Place
Piqua, OH 45356
Whenever possible, please include your claim number on any correspondence to the company.
We have resident adjusters in these additional states: Indiana, Kansas and Nebraska. Correspondence can be faxed directly to their attention. Contact the home office for the appropriate adjuster and their fax number.
Vehicle Glass Repair?
The claim can be reported to your agent or our Glass Network - Safelite at 1-800-887-5943 or ( www.safelite.com ). You will need to provide them with vehicle information, the glass piece that needs repaired, and your auto policy number.