Gather necessary information:
- Date, time and place of accident/claim
- Name, address, phone number and license number of individuals involved
- Name, address and phone number of any witnesses
- If your home is damaged, take necessary measures to prevent additional damage
- Save all receipts and documentation for any emergency repairs
- Make a detailed list of damaged or stolen property
- Contact local police and file a police report if necessary
- Do not sign any statements or make any admission of fault
For a catastrophic event:
- Claims with significant damage or interior water damage will be inspected first
- Take necessary steps to prevent further damage to your property
- Make a detailed list of damaged personal property
- Buckeye will provide a copy of the estimate to the insured party with the claim payment
- Should the insured, or contractor selected by the insured, have any questions about our estimate or discover additional damage during repairs, please have them contact Buckeye directly to discuss.
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Contact Your Agent
Buckeye's top priority is quick claim service. If we receive your claim before 4pm EST, our claim staff will contact you the same day. If your claim is received after 4pm EST, you will be contacted the following day.
We make it easy to send in claims paperwork; it can be scanned and sent to claimsdocuments@buckeye-ins.com, sent directly to the assigned claims agent, faxed to the claims department at 1-937-778-5022, or mailed to our office:
Buckeye Insurance Group
One Heritage Place
Piqua, OH 45356
Always include your claim number on any correspondence to the company.
We have resident adjusters in these states: Ohio, Indiana, and Kansas. Correspondence can be sent directly to their attention. Contact the home office for the appropriate adjuster and their fax number or email address.
A vehicle glass claim can be reported to your agent or our glass network - Safelite at 1-800-887-5943 or ( www.safelite.com ). You will need to provide them with vehicle information, the glass piece that needs repaired, and your auto policy number.
National Auto Club (NAC) is our partner for roadside assistance coverage. To report a claim to National Auto Club call 888-622-1649. National Auto Club must be contacted directly for service. Any expense incurred by another provider will not be considered. Please note the most recent insurance card will have a contact number listed on the back.